Home Movers DFW

I want to share my recent experience with a moving company to help others make an informed choice. As a licensed Texas Real Estate Broker, I value transparent business practices and clear contracts. Unfortunately, this company fell short in several aspects, and I strongly advise against using their services if you care about the safety of your belongings, good customer service, and compliance with state and federal regulations. Below are the negative aspects of my experience.

- Poor booking practices

- Lack of communication about booking times and procedures.

- Unreasonable expectations from the company (I had a phone issue, and the owner assumed I canceled, which was not the case).

- The company arrived with an unmarked box truck, without any Dept Of Transportation number on it.

- Inadequate insurance coverage.

- Lack of background checks and proper training for their movers.

- A confusing and contradictory contract that shifts responsibility away from the company.

- Pressure to sign the blank, invalid contract before moving items, resulting in the company refusing to proceed with my move

- Their contract was pre-written with language that said, I, the consumer was satisfied with my move and I was required to sign it prior to the movers moving my items (how fraudulent is this!!)

- The owner posted negative reviews about me cancelling the move on my professional real estate pages with 1 star ratings!

I declined to sign their contract and asked them to leave, which led to the owner posting negative reviews and complaints on my business page, which were unrelated and unwarranted. This is a form of defamation, and I take it seriously. The company insisted on cash and Cash App payments, which offer less consumer protection.

Keep in mind, consumers, you have the freedom to choose a moving company that respects your rights and treats you professionally and you should never feel forced or threatened into signing unclear contractual agreements.

Move size: 4+ Bedroom Home Service cost: $330

Jamal was extremely helpful and professional. As a single woman who drives a regular car, I had no way to get my new mattresses home. Sam's club does not offer delivery. Even though the day I needed was fully booked, he worked very hard to fit me in. Very good representative for the company and made me feel like my business was important. He had excellent communication and kept me informed of his progress with my needs. I will definitely use this company in the future.

Service cost: $99

Home Movers are thieves and a bunch of crooks! It took them 7 hours to move my 1 bedroom 650 sqft apartment from building 3 to building 5 within the same apartment complex and they didn't even get the job done. I had to hire another moving company to move the rest of my items. Home Movers damaged my couch and also charged me over $500 for the move due to errors committed by them. I've called numerous times but I keep getting blocked and I've also written emails but Home Movers have not even acknowledged them. These people have absolutely no values or ethics. They are only after your money in any way possible. Please Do Not Hire these criminals if you value your time, money and personal belongings. The are one of the worst scumbags!

Service cost: $560

They were scheduled to arrive Thursday the 2nd between 3pm-6pm. I contacted the office and was told that the crew was running late and would arrive no matter what. Later, I received a call from the driver at 9:30pm stating he would not be arriving and could fit me in the following day at the same time. I explained to him that we had to be out of the house and could not afford to wait until that time. He quarantined us they would arrive at 11am on the 3rd due to the cancellation and get us moved. Needless to say they arrived at 9:30pm on the 3rd and didn't finish until 3:30am that Saturday morning. Once they finished I realized they had scratched and broken several items including putting the baby's crib together backwards. I was originally scheduled for a 2 person crew and was charged extra for a 3 person crew that arrived. It's sad that the only apology for the incident came from one of the crew members NOT the office. What a poor example of customer service.

Service cost: $380

I called to get pricing and schedule a move. I was given an hourly rate of $65 per hour to move a bed, nightstand, and dresser. The day of the move - 3 hours before the move - got a call from Home Movers saying the price was wrong and it would now be $85 per hour instead. This added approx $120 to my bill. I understand mistakes happen and asked the owner, Mark Molina, if we could compromise since it was their mistake - I pay an additional $80-$90 and they take care of the $40..his response was a flat no!! He also indicated he was doing me a favor. I'd already given my apartment the move out date and with only 3 hours notice had no choice but to agree to the last minute price increase.

Service cost: $299

Unreliable and good at run arounds. Left my elderly parents for two days without their furniture and they had to sleep on the floor wrapped in their robes as blankets. Called them multiple times and their business line had full voice mails. Gentleman called back and wouldn't give his name but kept saying they will call us back. No calls and no show. I would not recommend this company to no one. I'm glad no money was exchanged but my feelings for my parents is breaking my heart.

Move size: 2 Bedroom Home Service cost: $900

I was supposed to move on a Saturday but they called and let me know that the truck had broken down and they would not be able to move me until the next day. The guy was very apologetic and nice. The next day the movers arrived on time and LaFredrick was very nice and hard working! The other mover (Cody) was very slow and took down one small box at a time. After 30 minutes Cody said he had a family emergency and had to leave. When he explained his "family emergency" it only seemed like an excuse to leave. I then found out that this was Cody's first day on the job and probably wouldn't be coming back. LaFredrick continued to work and basically moved my entire apartment himself. Two other movers showed up after a while and they were able to get me into my new apartment in 3 hours even though it was mostly LaFredrick doing the moving. He did a great job and the other two movers were very helpful as well. Overall, my experience with them was positive and they only charged me for 2 hours since 1 guy helped for most of the time.

Move size: 1 Bedroom Home Service cost: $180

  Awful! When I scheduled my appointment for the movers to come out I was greeted nicely by Mark Molina he was very nice and helpful. Once the movers came the what was suppose to be a smooth transition changed to a nightmare. Let me first say that the movers were approachable and kind to me.  However, the two men that moved me damaged 2 items of mine as well as broke one. They were not skillfully prepared to take down my washer and dryer therefore I had to leave my home and run to Walmart to purchase pliers ($13) which they never reimbursed me for as they stated they would and they took with them to their next job. Also they took longer than any move I have EVER had, taking a total of 5 hours when it normally takes 3. The movers were new partners as they blamed each other for the things that damaged and broke behind each others backs to me; the customer. I call their manager Mark Molina the next day only to be rudefully spoken to and interrupted  saying  "are you done yet..are you done yet" and " here is the claims email for your damagers; good bye." This has been the worst experience I have ever had with a moving company and I will never use them again! I give them $300 for the manager of this company to speak in the way that he did along with the reckless service I already received from the actual movers.  .

Service cost: $300